Please note that the manufacturers of the brands that HWC offer do not service our modified or customised watches. Therefore, we have invested in our own service centre based in London, UK, with highly qualified and trained watch technicians.
Every HWC comes with a standard limited 2-year in-house warranty covering the case, dial and movement. In the case of new watches, HWC will match the limited warranty offered by the manufacturers. Rolex watches produced between 1st July 2013 and 30th June 2015 will carry a 3 year limited warranty and for Rolex, produced after June 2015, this is 5 years.
The DLC customisation has a limited warranty of 5 years from the date of purchase (warranty card must be completed correctly). Under normal wear and tear condition the DLC coating will not wear. If subjected to extreme abrasion against a hard, rough surfaces, HWC can not be held liable or responsible for the damage to the DLC coating. In the case where the coating has been damaged due to accidental damage, it can be re-applied. The price for this will be calculated on individual cases.
All HWC watches retain all the integrity of the original watch. This includes both the time keeping and water resistance.
HWC will provide, in the case of new watches, all the original cards and papers. Please note that any modifications by HWC to any of the products void any guarantees provided by the manufacturers of the watch or their service centres.
HWC gives a full two year guarantee on the timekeeping of the watch customised (unless specifically stated) and 5 years on the DLC customisation.
HWC can and will customise your own watch if you wish to do so. We can offer you a quotation specifically on your requirements. The customisation can include the case, the bracelet and also the dial of the watch.
HWC recommend that watches are serviced regularly to ensure their time keeping. We would be happy to provide you with very competitive quotation, when required.
All new Rolex will come with a 5-year warranty for the service of the movement, and re-application of the case coating if necessary by HWC.
Preowned Rolex will have a 2/3 year limited warranty.
All other brands, we will match the same warranty as the manufacturer on new watches.
If the watch is pre owned, guarantees will be offered on the individual items.
All clients watch that we personalise will have limited warranties specific to their timepiece.